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FAQs

Product

How long will my humidifier work for?

The Mini 500ml & Classic 750mL Himist Portable Humidifier can run with continuous mist for up to 5 hours and intermittent mist for up to 7 hours. The Large 1.1L Himist Portable Humidifier With the single nozzle on can mist for up to 27 hours and intermittent mist for up to 40 hours. With Dual Nozzles on, you can experience continuous mist for up to 13 hours and intermittent mist for up to 26 hours.

How does the humidifier work?

The humidifier works similarly to a stereo speaker while staying whisper quiet. A nebuliser vibrates at an ultrasonic frequency. It creates a mist that efficiently dissipates into the air rather than droplets that fall to the ground.

What is the best way to clean my humidifier?

Regular cleaning will keep your humidifier running smoother, for longer. We highly recommend emptying the water tank into a basin after each use and disinfecting at least once a week with water and a few capfuls of white vinegar. Please check the manual for further

Shipping

How long are your processing times?

We work as quickly as possible to get your package shipped out to you. However, being a small business with a high volume of orders we do take about 3 – 5 business days to pack and ship out your order.

What is your shipping process?

The order will be processed and shipped within 1 – 3 business days.

You will receive a shipping confirmation e-mail and tracking number once your products are shipped - Tracking can take between 2 – 4 days to update so please be patient.

Free Shipping will usually take between 2 – 3 Weeks, from the date of shipping for your order to arrive, but please allow up to 4 weeks.

Express Shipping: will usually take between 5-10 days from the date of shipping for your order to arrive, but please allow up to 2 weeks.

How long are your shipping times?

Free Shipping will usually take between 2–3 Weeks, from the date of shipping for your order to arrive. 

Express Shipping will usually take between 5-10 Days, from the date of shipping for your order to arrive. 

You will receive a shipping confirmation e-mail and tracking number once your products are shipped.

Where will my package ship from?

We are a small Australian business, however as we have a global customer base our distribution centre is based in Shenzhen, in southeastern China. It is a modern metropolis that links Hong Kong to China’s mainland.

Returns & Refunds

Do you offer returns?

Yes, we offer replacement and returns on faulty items.

Do you offer refunds?

Yes, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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